Bigpipe

Internet Service Provider

Bigpipe

Do they tell you how to check your bill online?

Achieved
As an 'online only' brand, Bigpipe does not send physical mail. Information about online billing is set out in Bigpipe's FAQ (see link below).

Do they tell you how to report security vulnerabilities?

Not Achieved
Bigpipe's FAQ includes information about how to contact them about security vulnerabilities, or bugs, in their systems. However, there is no dedicated communications channel or drop down contact form option for people to get in touch with their security team at this point in time.

Do they tell you if they lose your data?

Achieved
Bigpipe has a published policy to tell their customers when their data has been breached (see the link below).

Do they tell you if they use the Digital Child Exploitation Filter?

Does Not Filter
Bigpipe does not use the Digital Child Exploitation Filter.

Does your ISP support IPv6?

Not Achieved
Bigpipe does not publish information about how their customers can use IPv6, or what IPv6 support they offer to customers.

Do they tell you how often they give law enforcement customer information?

Not Achieved
Bigpipe does not publish how many times government agencies asks it for information.