Billing information online

Billing information online

Online billing?

Being able to manage your account online isn’t just convenient – for thousands of New Zealanders with disabilities it is essential to managing their Internet connection. Digital account management, which is optimised for use with assistive technology, means everyone can use the Internet.

Why we care

Because the Internet should be for everyone. We believe that having account and billing information available online makes it much easier for more New Zealanders to access the Internet, especially if those New Zealanders have a disability.

Because human rights should apply online. The New Zealand Bill of Rights Act is explicit about non-discrimination and minority rights. We believe that part of fulfilling this obligation involves doing all we can to make access to the Internet easier for people with disabilities.

Why should you care?

A quarter of New Zealanders report having some form of impairment that can make it hard to access billing and account information. While assistive technologies such as screen-readers and magnifiers are powerful tools, information still needs to be correctly formatted and optimised to work with them.

The provision of well-structured information, good use of colour contrast and plain English is key to this accessibility. This will empower customers with vision impairment to use technology that grants them greater independence.

Do they tell you how to check your bill online?

 
2degrees Achieved
2degrees customers can access online billing and can also download bills as csv files.
 
Actrix Achieved
Actrix publish information about how it makes online bills available to its customers on its website (see link below).
 
Bigpipe Achieved
As an 'online only' brand, Bigpipe does not send physical mail. Information about online billing is set out in Bigpipe's FAQ (see link below).
 
Compass Achieved
Compass makes online bills available to its customers.
Their policy can be found at https://compass.net.nz/welcome-to-mycompass
 
DTS Achieved
DTS provides online billing and account information as a part of its customer portal.
 
Farmside Achieved
Farmside makes online bills available to its customers.
 
Flip Achieved
Flip makes online bills available to its customers.
 
Inspire Achieved
Inspire makes online bills available to its customers.
 
MyRepublic Achieved
MyRepublic makes online bills available to its customers.
 
Now Achieved
Now makes online bills available to its customers.
 
Orcon Achieved
Orcon makes online bills available to its customers.
 
Skinny Broadband Achieved
Skinny Broadband makes online bills available to its customers.
 
Slingshot Achieved
Slingshot makes online bills available to its customers.
 
Spark Achieved
Spark makes online bills available to its customers.
 
Trustpower Achieved
trustpower makes online bills available to its customers.
 
Vodafone Achieved
Vodafone makes online bills available to its customers.