Domain name disputes

A range of different types of disputes can occur related to your domain name. If this happens, the Domain Name Commission (DNC) is on hand to help.

What is the DNC?

In line with our TLD (Top Level Domain) principle, ‘Domain name markets should be competitive’, we appointed the DNC to make sure the New Zealand domain name market continues to be exactly that. Their role includes things like authorising and de-authorising registrars and running the .nz Dispute Resolution Service (DRS).

Examples of what they can help out with include:

• Questions and complaints relating to registrars
• Issues around domain name registration information
• Disputes over who should own a .nz domain name.

Solving a domain name dispute

The first thing you should do is try and resolve your issue with the domain name provider itself, and then the .nz Authorised Registrar. If this doesn’t work, then you may be able to make a complaint. The DNC’s information regarding complaints can all be found here.

If you are still struggling, or want to get in touch with the DNC directly, then head over to their contact page and let them know.