Activity reports Q1 2026–27
Tēnā tātou,
Welcome to the quarterly report for the first quarter of our 2026–27 financial year. This report measures the organisation's progress in achieving the strategic plan with a focus on the annual goals and measures signed off by the Board for the financial year.
Vivien Maidaborn
Tumu Whakarae | Chief Executive
Our plan for 2026–27 includes six key strategic goals. The progress of our work is summarised below:
Goal 1 — An open, interoperable Internet for all
| Priorities | Measures | Strategic pillar | Q1 progress report |
| Global Internet governance | Visible leadership and participation in a Technical Community Coalition for Multistakeholderism (TCCM) and ICANN processes. | Social impact |
InternetNZ continued to play a leadership role in a Technical Community Coalition for Multistakeholderism (TCCM). In Q1, TCCM is focused on both the International Telecommunication Union Plenipotentiary (ITU-PP) and the Internet Governance Forum — meetings of significance to Internet governance that are scheduled for the end of 2026. InternetNZ actively participated in the work of ICANN, including intersessional work as part of the Country Code Names Support Organization (ccNSO) Disaster Recovery study group, the Internet Governance Liaison Committee and the ccNSO TLD-OPS. We sent a delegation to ICANN86. InternetNZ technical staff participated in side meetings and helped validate beta software for Domain Name System Security Extensions (DNSSEC) multi-signer automation, supporting relevant Internet Engineering Task Force (IETF) draft standards. |
| New Zealand Internet Community participation in InternetNZ multi-stakeholder processes. |
We provide opportunities for people to participate in multi-stakeholder processes (eg, .nz Rules consultation). |
Social impact |
The policy development for the 2026–27 .nz Rules work programme began in this quarter. Key work programme items were identified, and initial research was undertaken as part of our WHOIS review. We engaged with the .nz Advisory Committee and the Registrars Advisory Group on the upcoming .nz Rules work programme. |
| New Zealand Internet Community participation in InternetNZ multi-stakeholder processes. |
We support and identify a home for Māori Technical Community engagement in Internet governance. |
Social impact |
InternetNZ explored opportunities to support capability-building and engagement in Internet governance amongst Māori communities. This included work we are undertaking towards potentially hosting Asia Pacific Regional Internet Governance Forum (APrIGF) in 2028. If we do progress with the APrIGF and are successful in our bid, integrating Māori voices nationally and indigenous voices regionally will be a vital component. Taking the time to develop reciprocity in this relationship has been a vital part of this goal. Also to note, our strategic partner, Te Hapori Matahiko, has created the Indigenous Tech Summit based in Pōneke and will be held in November 2026. |
| InternetNZ’s community impact is more visible and able to be measured consistently. | A community impact evaluation framework is developed, tested with communities, and approved. | Social impact | We started early conversations with our partners in this quarter to introduce this project. |
| InternetNZ’s community impact is more visible and able to be measured consistently. | 40% of community funding is provided to Māori entities and individuals. | Social impact | The preparation work for launching the Community Research Grant round was completed. The grant round is scheduled to open in July. |
Goal 2 — Financial sustainability and growth
| Priorities | Measures | Strategic pillar | Q1 progress report |
| Five-year financial management plan ensures long-term fiscal health | Plan developed and approved by the Board, and year one priorities implemented | Future sustainability & growth |
Developing InternetNZ’s five-year financial management plan requires aligning long-term fiscal health with the group's public-good mandate, .nz registry operations, and community impact goals. During this development stage, we focussed on:
|
Goal 3 — Revenue/business growth
| Priorities | Measures | Strategic pillar | Q1 progress report |
| A business growth plan is developed, including new revenue and .nz domain name growth. | Increase by 5% domain name holders that purchase more than one .nz domain in this first year. | Future sustainability & growth | We began foundational work to understand the key value and drivers behind purchasing multiple domains. This included conducting research, the results of which highlighted a number of key opportunities. |
| Active innovation pipeline for future products and initiatives. | Three new initiatives move through the innovation pipeline with finalised outcomes. | Future sustainability & growth |
We have completed initial validation of three projects in the innovation pipeline. Key milestones included:
The progress made in delivery was promising and learning about our innovation processes continue to inform the next steps. |
Goal 4 — InternetNZ is highly trusted and known
| Priorities | Measures | Strategic pillar | Q1 progress report |
| Domain Name System (DNS) abuse strategy is in place. | The year one priorities of the DNS abuse strategy are implemented. (Registration Abuse) | Service excellence |
The focus this year is Registration Abuse, including improvements to data verification processes supported by amended .nz Rules. We provided feedback on the government proposal for a legislated safe harbour under the Fair Trading Amendment Bill which will apply where providers are acting on scams and frauds. Our feedback stressed the importance of a trusted notifier network.
|
| Improving relationships with registrars throughout the customer journey. | Develop and implement a feedback mechanism with registrars. | Service excellence |
The Registrar Advisory Group met with the Domain Name Commission and InternetNZ. Two working groups were established to:
|
| Review and refresh InternetNZ identity and brand. | A brand audit is delivered, and a three-year roadmap for implementing the identity/brand refresh is developed and approved. Year one priorities are implemented. | Service excellence | A brand audit was delivered in Q1, and an initial roadmap was considered by Te Kahui Tumu (The Senior Leadership Team). |
Goal 5 — Excellence in .nz operations
| Priorities | Measures | Strategic pillar | Q1 progress report | ||||||||||||||||||||
| .nz operations. | 100% DNS availability. | Service excellence |
* 1 interval (4m 50s) is UNKNOWN due to remote network transport issues. |
||||||||||||||||||||
| Five-year product infrastructure strategy | Product strategy is developed and approved by the Board. | Service excellence |
Strategy development began by defining the key external and internal factors we want to prioritise and exploring the hardware supply chain and cost constraints in the market that will likely persist during the strategy timeframe. We compiled advice on the direction of the continued use of open source software in the context of potential future critical infrastructure classification and the potential requirements. We also engaged with vendors to understand likely timeframes for delivery of updates that will require changes to existing infrastructure to support, including new technologies and processes. |
||||||||||||||||||||
| Hardware Security Module (HSM) deployment. | Milestones on hardware rollout are met. | Service excellence |
Progress on the HSM deployment continued, which saw the deployment and validation of supporting systems that enable the final pipeline. The project established a secure, self-hosted repository for automated deployment workflows that are cryptographically approved by humans and enforced by automated pipelines. The initial proof-of-concept is now transitioning to this new infrastructure while testing a tool-agnostic containerization approach to improve disaster recovery resilience. |
Goal 6 — The InternetNZ Group Workforce strategy is in place to enable implementation of the business strategy
| Priorities | Measures | Strategic pillar | Q1 progress report |
| A workforce strategy defines the skills we need to support the five-year strategy. | A workforce strategy is developed and integrated with our business strategy. | Organisational capability | One of the underlying pieces of work for our 2026-31 Strategy is our Strategic Workforce plan. In this quarter, the high level plan and goals were developed. |
| Ngā uara (our values) are evident in how we wo | Ngā uara are integrated into our systems — Performance development plans, key ceremonies, including quarterly planning, and a kaimahi survey that establishes a baseline on kaimahi views on ngā uara. | Organisational capability |
An important part of embedding ngā uara (our values) into everyday practices and processes is integrating them into our systems. We have rolled out Staff Performance and Development Plans for 2026–27, which include guidance and training that integrates our ngā uara. Additionally, reflection and recognition of ngā uara have been included in our Agile ceremonies, for example, our quarterly planning processes and monthly demo sessions for all staff. |
| Māori cultural capability uplift. | Four new initiatives to support Māori cultural capability are in place. | Organisational capability |
We began this work by reviewing the cultural capability work we have accomplished to date and reflected on what worked well and what resonated with staff. This quarter, we planned a programme of organisation-wide cultural capability events for staff. The events will roll out throughout the year |