Our plan
Introduction
Our 2024/25 plan sits alongside the strategic framework for InternetNZ. This plan highlights the significant strategic commitments we will make in achieving our strategy in the current financial year — 2024–25.
This is an exciting time. We have organised this plan around the four strategic rei kura — treasured teeth — that are the focus of our work. In each area, we describe the piece of work involved and explain the strategy and goal it contributes to.
Throughout our work, our biggest goal is impact — for the people of Aotearoa, for our members and partners, and to protect and honour our responsibility of being the home of .nz.
Our strategy
Our strategy utilises Niho Taniwha as a visual metaphor.
Niho Taniwha is a saw-edged pattern of tukutuku panels and in the tāniko weaving on the hems of cloaks. The principal motif that represents the realm of mythology and a chief's lineage from the gods. It also symbolises family houses within the tribe.1
Each element of the Niho Taniwha has specific relevance to our strategic framework.
Rei puta: the teeth of leadership represents our organisation’s purpose.
Rei kura: treasured teeth represent our four key areas of focus and action to deliver to that purpose.
Rei ora: teeth of vitality represent the enduring foundations of how we operate, and that we honour these foundations over time in all the work we do.
Foundations
Rei ora: teeth of vitality
The foundations on which we stand
Our “teeth of vitality” in our strategy are our foundations. These are fundamental characteristics of who we are as an organisation, and things we honour in all the work we do. They imbue a focus and approach in how we operate, behave, and in what the people of Aotearoa can expect from us.
People
We put people and communities, not technologies, at the centre of our work. The goals under each of our rei kura are directed at what will benefit people. We also care about, develop, challenge and empower the people who work for our organisation.
Partnerships
We believe in partnering to achieve our goals and in enabling others — individuals and organisations — to deliver to our purpose in mutually beneficial ways. We believe we will be stronger and have greater impact by working together.
Membership
Membership of our incorporated society is fundamental to who we are and how we were established. They help hold us to account, and select our governors. We honour our members by extending the opportunity to meaningfully intersect with our purpose, work and foundations.
.nz
Our role as manager of the .nz domain name space is foundational to our organisation: it links us to a broad community around the world and demands of us proper connection to communities around Aotearoa. It is also how we earn our income in the world.
Our goals
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2024/25 Goals |
Goal value |
Measures How we measure success of progress to the goal |
| Goal 1 — A thriving .nz operation that is resilient and sustainable |
InternetNZ provides .nz as a public good. Aotearoa New Zealand has a high trust domain name service, and a well-functioning internet as critical infrastructure. A thriving .nz provides funding to invest back into our communities so we support an internet that benefits all. InternetNZ will increasingly be able to measure the impact its operation has on the climate. |
100% availability DNS. 99.9% availability registry services (excluding scheduled maintenance). Identify how to quantify InternetNZ’s and .nz’s carbon footprint. .nz rules annual plan prioritised and published Q1 2024/25. Create systems and processes that result in efficient and effective rule changes. Research, design and draft internship plan. |
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Goal 2 — Revenue growth year-on-year by:
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A focus on business growth through new services and stimulated growth will support InternetNZ’s strategy and goals. Understanding the drivers of our business model and public impact funding enables InternetNZ’s business model to be resilient and better able to respond to future changes. |
Passive growth in .nz revenue of 1% (distinct from stimulated growth). Stimulated growth of 15,000 .nz registrations in a 12 month period, attributable to campaigns. Launch Registry Lock (Lite) with revenue and customers in 2025. Conduct a low risk experiment to create new revenue streams by delivering wholesale domain name services to other TLDs. |
| Goal 3 — Centering Te Tiriti o Waitangi in InternetNZ |
InternetNZ strengthens Te Tiriti o Waitangi within our own internet community and internet governance. InternetNZ’s journey to being a Te Tiriti o Waitangi centric organisation is visible to our kaimahi, partners and internet communities. Te Ao Māori perspectives increasingly inform our mahi. The comprehensive Te Tiriti Plan provides focus and definition of what Te Tiriti centred means for INZ Group in any particular year. |
Māori internet communities, and InternetNZ partners tell us Ipurangi Aotearoa is an ally in giving practical effect to Te Tiriti o Waitangi. We actively engage Māori in co-design of key events and projects (e.g. Constitution review, Nethui, .nz Rules). A comprehensive (whole of InternetNZ group) Te Tiriti o Waitangi plan is developed by December 2024 that incorporates action across every goal. |
| Goal 4 — New Zealand's voice is heard and contributes to good global internet governance |
A clear NZ perspective and narrative on internet governance policy supports an open, free, secure and interoperable Internet because it’s critical to Aotearoa's economic growth and social and cultural wellbeing. InternetNZ advocates for a single, global Internet and its multistakeholder governance. We work to model, defend and improve this model of internet governance. InternetNZ participates in forums and processes to help shape an internet that benefits all the people of Aotearoa. |
The NZ voice contributes into ICANN and related processes clearly and visibly within the national and international internet governance community. A paper is provided to Council by June 2024 that articulates a cohesive internet governance work programme across InternetNZ. InternetNZ’s advice is sought from the government through strengthened government networks. We deliver NetHui 2024 as our internet governance forum. And produce internet community positions and a NetHui 2024 report so that NZ’s voice can be shared nationally and internationally. |
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Goal 5 — Revitalised InternetNZ through
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Modernise the InternetNZ Constitution to reflect the legal requirements and being a Te Tiriti centric organisation InternetNZ and our environment has changed since 2019. We need a refreshed brand that represents us as a Te Tiriti - centric organisation. |
Māori are engaged and actively participating in the constitutional review across 2024. Members are engaged and have the ability to participate in the constitution review. The engagement process for InternetNZ in 2024/25 results in a minimum of 50 new InternetNZ members. The approach to brand refresh is explored and a recommended approach is brought to Council by YE 2025. Annual report 2024 and 2025, includes progress on centering Te Tiriti within InternetNZ group including any ongoing actions relating to the Systemic Racism Review. |
| Goal 6 — The role of the Domain Name Commission is valued by market participants |
Registrars understand their obligations and implement best practices. Registrars are responsive to Domain Name Holder requests. Domain Name Holders are aware they can contact the Domain Name Commission with complaints and enquiries. |
Registrar Authorisation Agreement is reviewed and updated by the end of FY. A Registrar Licensing Guide is developed and published. A Registrar Training pack is developed and implemented. |
| Goal 7 — Partnership and collaboration with diverse communities for an internet that benefits all of Aotearoa |
As a membership organisation InternetNZ continues to provide a number of avenues for membership to engage on accountability, strategy, public policy and key projects. InternetNZ builds strong reciprocal partnerships and relationships that support engagement with Māori communities and the internet community. We ensure we have sustainable funding models into the future. Our internet governance role is supported through community partnerships and grants, relationships and collaborations. We demonstrate InternetNZ’s public good role through the sharing of insights, research, and case studies of impact. |
Deliver to Council a recommendation on new approaches to public impact through partnerships and grants in InternetNZ by July 2025. Funding to Māori partners and organisations increases as an overall percentage in 2024. The Membership Engagement Plan is implemented by March 2025. Complete DPMC funding for mis/disinformation and provide a final report by August 2024. Delivery on 1st tier deliverables of the Broadband Map Strategy in 2024. |