Activity report Q1 2023-24
The purpose of this report is to summarise our delivery to our strategies and plans, and highlight the key metrics that matter to the ongoing health of our organisation.
The first quarter for this financial year can be characterised as establishing foundations for further strategic focus and cultural development. The people in InternetNZ are shifting work habits and priorities to align directly with delivery of the strategic goals agreed with Council. This report reflects progress against the goals and is in itself an innovation within the reporting framework.
Te Tiriti o Waitangi remains a significant priority and focus. Key actions are identified under Goal 4 and Goal 9 . In this report I have addressed progress against the recommendations in Dr Hana O’Regan’s Report and you can find this as Appendix 1 at the bottom of the page.
DNC Commissioner recruitment was a significant piece of work throughout this period as well with deeply appreciated support from the President of InternetNZ as well as the DNC Directors.
Recruiting staff has also been a focus for Goal 1 and Goal 2, both of which relate to .nz and the rebuilding of the team. The DNSEC Incident (as it has come to be called) emphasised the immediate need and priority for investment in .nz beyond even the level of investment in the budget. This has been implemented with a short term contract, a consultant and a new permanent role all in play by the end of the quarter with some additional costs not budgeted
All staff within the InternetNZ Group have moved into agile work practices and ceremonies over this quarter. This involved the first 90 day planning for the whole organisation, and 6 , 2 week sprints that each team are now running. Fortnightly the organisation has a demo session where each team reports on what was achieved in the sprint before. As this report is written we are in the third sprint, so still very new but grounded in whole-of-organisation agile, sprint, story writing, scrum master and product owner training.
Tumu Whakarae | Chief Executive
Rei kura: treasured teeth - The focus of our action and mahi
Our plan for 2023-2025 includes nine key strategic goals. The status of our work is summarised below:
Goal 1: A 3–6 year vision is developed for .nz and related registry products, that inform business decisions and future investment
|The vision document for .nz and related registry products, is in place by Dec 2024||
We continue to focus on developing a strong foundation of understanding of our market and our customer, to build our work from.
In May a significant piece of market and customer research concluded. In June, we co-created a brief, built a plan and selected a vendor for our next phase of market research. This will be one of the largest pieces of research we conduct in this financial year. It will be on track for completion in time to help inform discussion at the .nz Strategy Day later in the year.
With the appointment of the Generate Manager, this brings new capacity to the team. The Generate Manager along with their team, have a mandate to generate value for our existing and future customers. Their work will be heavily focussed on gaining deeper understanding of the .nz ecosystem and the wider market opportunity.
Note: During the reporting period, there was a DNSSEC incident that may have contributed to downstream DNS issues. However, due to the methodology used to measure availability reporting, the DNS was shown to remain 100% available.
Goal 2: Grow the volume of registrars in our channel and Revenue growth year on year.
As at the end of the reporting period:
|Revenue - Growth||
*Domains Under Management
Note: The decrease in renewals from 2022 is due to the change from monthly to yearly renewals. As such these figures are not strictly comparable. Upon the first year anniversary of the registry replacement (Nov), renewal figures will be directly comparable.
Goal 3: Engaging in regional ccTLD collaboration and support, including advocating for ccTLD sovereignty for Pacific islands
|Two Pacific countries are supported towards ccTLD sovereignty and/or independence in registry management||
During the reporting period, there was ongoing engagement with at least one pacific island nation, to assist them in regaining more control and benefit to be derived from their ccTLD. This includes an improved policy set and operating model. At the ICANN meeting in Washington, there was further consultation with ICANN and other operators to increase our understanding of required processes and risks that exist for this supporting work we are providing to pacific island ccTLDs.
While progress in this work can be slow and challenging due to a wide variety of factors, there is an ongoing effort to deepen relationships and increase mutual understanding and trust. These are of paramount importance for our support of the Pacific.
Goal 4: Make changes within InternetNZ toward ending racism and becoming Te Tiriti o Waitangi centric
Share progress made with the Māori Internet Community, staff and stakeholders on SRR recommendations March 2024.
See appendix one for a detailed update. There are 15 Recommendations.
4/15 are completed.
3/15 are not yet begun
8/15 are in preparation or well underway
Increase the percentage of funding given to partners who work within a ‘by Māori, for Māori’ approach by 10% year on year over next 3 years.
Māori Partnership and Funding statistics/info
Partnerships (confirmed Partnership funding agreements to 31 July):
Funding and Grants Rounds (confirmed to date):
* Please note that Grantees data is indicative based on recipient/s indicating they are Māori in the application process. This data was not captured in prior years.
Goal 5 - Domain Name Commission fulfils objectives of Operating Agreement
|Review the Operating Agreement by the end of 2024 ensuring responsiveness to trends and concerns of domain name holders||Link to DNCL quarterly report|
Goal 6 - Design and implement an approach to collaboration, and partnering toward an internet that benefits everyone
Protocol to guide collaboration and partnering is consulted and published by October 2023.
Membership Plan is consulted and published by 1st April 2024.
.nz rules development has input from members and the wider community.
Domain Name Policy Lead was appointed during this period, with work on a .nz policy work plan beginning immediately.
An Internet that benefits
To understand more about what ‘better’ looks like for the people of Aotearoa, InternetNZ commissioned Toi Āria: Design for Public Good and Making Everything Achievable (MEA) to design an enquiry process to hear stories and opinions from a wide variety of New Zealand people about their experience with the Internet.
This report outlines this process and the insights it revealed. These insights have enriched our understanding of what diverse communities want and need from the Internet. They will support InternetNZ to undertake its mahi and better represent all of Aotearoa in trying to advocate for a better Internet.
The report was launched on 7 July 2023 in combination with the launch of the Mapping the Māori Tech Sector 2023 and Hui Kokiri.
Te Hapori Matihiko Awards
InternetNZ sponsored the Kaiwhakahaere Award at the inaugural Te Hapori Matihiko Awards held at Te Rauparaha Arena in Porirua the evening 7 July 2023 with the work to achieve the sponsorship and partner with MEA for the first Hui Kokiri all competed within this quarter.
Government Agency submissions
Safer Online Services and Media Platforms (SOSMP)
In June, The Department of Internal Affairs released a discussion document called Safer Online Services and Media Platforms (SOSMP). It represents a key step towards the development of a new, consistent regulatory system that aims to reduce people’s exposure to harmful online content, and create a system that is easier to navigate if people need to report harmful content. The document sets out proposed reforms to the way media and online platforms are regulated in Aotearoa.
To shape InternetNZ’s submission staff engaged with a range of community groups Māori, Marginalised and at risk groups, to inform and support the community of the presence of this opportunity. Two of these sessions were promoted to members and were attended by members. The final draft feedback process for members will happen in August.
Goal 7 - Modernise the InternetNZ Constitution to reflect legal requirements and being Te Tiriti centric organisation
Project Plan is documented and milestones reported on over the next two years
Members have multiple opportunities to be involved in the process and development of proposed constitutional changes.
Legal requirements are met
Membership demographics are reported on.
The activity on modernising the Constitution commenced in the quarter. One of the most essential elements to success of the work is planning our approach to collaboration, resourcing and documentation of milestones/phases.While we have commenced this work it has been hindered with ability to secure dedicated resources.
The introduction of the opportunity to become involved was shared with members and the community at the AGM and Kokiri. The team is pulling together an information resource pack that will be shared with stakeholders to support our collaborative approach to the modernisation.
Goal 8 - Diversify the membership base
|Targets are reported on including increasing the number of Māori members by 50 individual and 5 organisational members per year over the next 2 years||
Membership Numbers (as at 31 July 2023)
We have received 17 new individual and 1 small organisation membership applications since the last council report.
The total membership number drops at the end of June 2023 due to the grace period closing.
Activities to support membership
Goal 9 - Mana Whakahaere processes are developed to achieve codesign with Māori for SRR recommendations 5&6 with Te Komiti Whakauru Māori (TKWM) and external parties
|Mana Whakahaere process through Te Komiti Whakauru Māori (TKWM) recommends to Council changes to the Constitution that support Māori members equal right to stand and be elected to Council||
The Mana Whakahaere process of developing our engagement plan based on the recommendation of Te Komiti Whakauru Māori began this Quarter. Work started with the planning of the Hui Kokiri to be held in Rotorua in late May. However, we were challenged by Te Arawa iwi who indicated that they did not want to be hosted at a meeting that is - fluff small talk. But to sit and have kōrero; a deep dive conversation with INZ. An opportunity to hold space for a meaningful conversation that deepens our relationship with iwi and wider Māori communities or partners. Hui Kokiri in Rotorua was postponed. Using our agile process of ‘do a bit, reflect, apply the learning’ we then aligned our first Hui Kokiri with the Te Hāpori Matihiko awards. This bringing our kōrero to where people are already gathered worked well.
At this Hui Kokiri a combination of kaupapa was hosted and successfully achieved;
Next quarter we are looking at developing our next steps in our Hui Kokiri through links and networks newly established from our engagement and who we are in discussion round work we currently have underway. The retrospective between the Tumu Whakarae and Te Komiti Whakauru Maori identified many ways we can learn and grow. The next step will be whakawhanaungatanga with TKWM and Māori staff.
|O'Regan Report Recommendations||Action update|
|1. Culture change|
1.1. Co-design with Māori staff and other experts, protocols between Council and Management to:
(a) address issues of racism and discrimination against Māori; and
|Yet to be actioned|
|1.2 Address with urgency, current issues of personal racism being experienced in InternetNZ and highlighted through this review.||Immediate process through CEO put in place with no-one accessing it|
|1.3 Explore options for healing with staff and council members for whom the events of 2021 and subsequent events continue to cause hurt and trauma.||
Options for healing were explored with two groups identifying external facilitators.
|2. On the Claims of Systemic Racism|
|2.1 Consider giving an apology to the parties who raised the claims, for the harm caused and an acknowledgement of the situation in which they arose.||Complete|
|2.2 Inform the parties who raised the claims, of actions taken by InternetNZ to address systemic racism in the organisation.||Complete|
|3.1 Review the constitution of InternetNZ by 2025 as required by changes to Incorporated Societies laws;||Underway|
|3.2 Consider a more representative model of governance for InternetNZ that is co-designed by Māori and informed by iwi and that gives effect to Te Tiriti.||Underway as part of Maori organisation partnerships, Hui Kokiri processes and constitutional review|
|4.1 The Membership Discuss forum is immediately reviewed and strategies put in place to prevent the continuation of anti Tiriti and Māori sentiment with the intention to create a culturally safe forum for ongoing engagement. This would involve a strong directive from Council articulating the expectations around engagement and the consequences of not adhering to these||Completed and now ready for consideration of next steps|
|4.2 As part of the constitutional review, consider membership models, including voting systems, to address issues raised in this report including: transparency of membership, diversity and representation, and current imbalances of power.||Underway as Constitutional Review begins|
|4.3 Develop targeted strategies to widen the membership base to include more Māori and diverse communities.||New Māori partnerships, different allocation of Grants supporting Māori|
|5. Cultural capability|
|5.1 Proactively identify issues of inequity and bias against Māori and Māori knowledge by undertaking an equity self-review process at team and individual role level where appropriate.||Not yet actioned|
|5.2 Systematically address identified issues of inequity and bias against Māori and Māori knowledge through a cultural capability plan that supports transparency and awareness of areas of concern, including the use of staff self-review processes.||Not yet actioned|
|5.3 Adequately resource organisation wide delivery of the cultural capability plan, including the use of external experts where appropriate.||Completed in Q1, with review completed and planning for next cycle underway|
|5.4 Implement clear, time-bound cultural capability targets for all staff as part of team goals and individual performance appraisal processes.||Underway and ongoing|
|6. Scope of control and influence|
|6.1 The Tumu Whakarae|Chief Executive of InternetNZ is pro-active in calling together NetSafe, the New Zealand Police, and other interested parties with responsibilities in the area of online harm. A priority action will be to collectively agree to new protocols to address the areas where no clear responsibility currently exists.||Preparation work through meeting key agencies and agreeing to meet to address better utilisation of current regulations. Moving to set up the meeting cycle.. Community leadership in Safer Online Services and Media Platforms DIA submission is also key to this work as is our participation in the DPMC established multi stakeholder group.|