Activity report Q3 2023-24
Kia ora,
The purpose of this report is to summarise the delivery of our strategic plan as measured through the annual strategic goals, and highlight the key metrics that matter to the ongoing health of our organisation.
October to December 2023 demonstrated strong momentum for InternetNZ in achieving key strategic goals. Within Te Pu ni Whakawhānaki Rawa - Customer and Product Group, we achieved two significant milestones. The first was working with Council on the new three year product strategy. This sets out an approach to .nz future planning, new business revenue and .nz rules development that we will be implementing over the next three years. This piece of work introduces a key part of the 2025-2027 strategic direction. You will see our strategic measures for the 24/25 year, introducing ‘thriving, sustainable and resilient’ as criteria to mark progress in the development of the .nz business.
We also completed the first phase of our Hardware Security Modules (HSM) project, deploying new HSM hardware to data centres in early December. With this deployment we have moved to the integration and testing phase of associated software. The outcome of this second phase will be the complete rebuild of the DNSSEC pipeline, reproducing the current production DNSSEC pipeline with a modern refreshed hardware and software system, enabling phase three, the cutover between the old and the new.
Over this year we have tested the interest from the Māori community in working with us and received feedback on how to align with Te Ao Māori in relation to the internet. The difference in partnerships in development and grants received by Māori tell us we can be relevant, easy to work with and a strong partner for Kaupapa Māori organisations.. This work strongly underlines the importance of a continuing focus on centering Te Tiriti and although we continue to make progress on the recommendations of the O’Regan report, we need a broader approach to make a difference for Māori in accessing and using the internet in equitable ways.
Building momentum in Q3 on three important projects has been evident. NetHui 2024, constitutional review and .nz rules have all identified project plans and begun to engage the wider community and members over this Quarter.
Vivien Maidaborn
Tumu Whakarae | Chief Executive
Rei kura: treasured teeth - The focus of our action and mahi
Our plan for 2023-2025 includes nine key strategic goals. The status of our work is summarised below:
Goal 1: A 3–6 year vision is developed for .nz and related registry products, that inform business decisions and future investment
Goal | Notes | ||||||||||||||||||||
The vision document for .nz and related registry products, is in place by Dec 2024 |
The 2022/23 product strategy came to its conclusion at the end of the 2023 calendar year. Building on the successes of that product strategy, a new three year product strategy has been developed and was presented to Council in December. The new product strategy has been based on the extensive market research carried out across 2023, as well as qualified opportunities that have emerged from our market and international engagement. This new product strategy places a renewed focus on delivering a thriving operation that is resilient and sustainable. |
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Service Availability |
*Due to maintenance window not configured accurately in monitoring system |
Goal 2: Grow the volume of registrars in our channel and Revenue growth year on year.
Goals | Notes | ||||||||||||||||||||||||||||||||||||||||||
Registrar growth |
As at the end of the reporting period:
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Revenue growth |
*Domains Under Management Note: Although there are additional factors in the downward trend of domains under management, it is a regular seasonal occurrence to observe a downward trend in the last quarter of the calendar year. |
Goal 3: Engaging in regional ccTLD collaboration and support, including advocating for ccTLD sovereignty for Pacific islands
Goal | Notes |
Two Pacific countries are supported towards ccTLD sovereignty and/or independence in registry management |
In November, our Tumuwhanake attended a gathering of Pacific Island ccTLDs in Hamburg at the ICANN78 meeting. The gathering was built on the momentum from similar meetings held earlier in the year, in an effort to create an ongoing forum for sharing knowledge and resources for ccTLDs across Oceania. Moving into 2024, it is expected that this group will develop a more formal structure for collaboration and support.
As reported in the previous quarterly report, InternetNZ has ongoing engagement with two pacific island nations regarding the operation of their ccTLDs. This collaborative work continues, however in December the relationship with one of the ccTLDs deepened significantly and will become an important progress indicator for this strategic goal. |
Goal 4: Make changes within InternetNZ toward ending racism and becoming Te Tiriti o Waitangi centric
Goal | Notes |
Share progress made with the Māori Internet Community, staff and stakeholders on SRR recommendations March 2024. |
Q3 progress report.
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Increase the percentage of funding given to partners who work within a ‘by Māori, for Māori’ approach by 10% year on year over next 3 years. |
To support ‘by Māori, for Māori’ approaches, we are in discussion and co-designing with two place-based Māori organisations to discuss 2-year reciprocal partnership opportunities. These might include development of a community incubator model, supporting expansion of existing mahi, participatory grants within their ecosystem, and INZ utilising their hubs to support our community engagement activities. Both phases of the one-off funding for mis/disinformation projects saw overall a high percentage of kaupapa Māori organisations funded. |
Goal 5 - Maintaining the Domain Name Commission
Goal | Notes |
The Domain Name Commission carries out its functions under the Operating Agreement | Link to DNC Q3 Report |
Goal 6 - Design and implement an approach to collaboration, and partnering toward an internet that benefits everyone
Goal | Notes |
Protocol to guide collaboration and partnering is consulted and published by October 2023. | Collaboration and engagement approaches are being tailored to particular audiences and deliverables (ie, Constitution Review, NetHui) using stakeholder mapping, and leveraging existing community relationships. |
Membership Plan is consulted and published by 1st April 2024. | A membership engagement plan is in development and includes reviewing options to replace the current CiviCRM platform which now has limited technical support. We expect a draft plan to be consulted on with members and finalised over Feb-Mar 2024. |
.nz rules development has input from members and the wider community. | The priorities for the 2024 .nz rules review program were discussed with staff and the .nz advisory Committee in Q3 and were also discussed at the December 2023 members’ meeting. It is planned that the consultation on the conflicted names moves to implementation in April 2024 with all affected parties in the conflict sets receiving an invitation to provide feedback on the management of conflicted names. Once that feedback is reviewed a decision will be taken about the next stage of consultation on the management of conflicted names. |
Internet Governance Strategy and approach is in place for InternetNZ Group by Quarter 4 23/24 | Participation at Asia Pacific regional Internet Governance Forum and the global Internet Governance Forum 2023 set up the InternetNZ team to develop an Internet Governance approach that was articulated to and discussed with Council in December 2023. Next steps are for each team involved in Internet Governance to develop work plans for 2024/25. For example, public policy agenda and topics are in development, and feedback will be sought from members and community partners in March 2024. |
Goal 7 - Modernise the InternetNZ Constitution to reflect legal requirements and being Te Tiriti centric organisation
Goal | Notes |
Project Plan is documented and milestones reported on over the next two years. |
The fundamentals of the project plan are in place, with the first report expected in February. The programme document is a living document that is able to be revised as we do more learning. As part of the project plan, there are key Design Principles which will guide the process, particularly decision making. |
Members have multiple opportunities to be involved in the process and development of proposed constitutional changes. |
We are heading into an intensive engagement phase of the project, and with the Community Advisor on board planning is underway on best approaches to member engagement. |
Legal requirements are met. |
No specific progress on this apart from work to plan needs of this current 90-days period. |
Membership demographics are reported on.
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Membership demographics are unable to be collected currently, but can be implemented through the exploration of membership platform options (see Goal 6) |
Goal 8 - Diversify the membership base
Goal | Notes |
Targets are reported on including increasing the number of Māori members by 50 individual and 5 organisational members per year over the next 2 years |
The project to identify an appropriate membership platform to support members has been underway. Once a selection is made adding ethnicity data to that collected by new members will help us identify and support members including Māori members. Engagement in 2024 on NetHui and the Constitution reform provide opportunities to engage the wider internet community on the benefits of becoming members. These will be underpinned by the Membership Engagement Plan (see Goal 6). |
Goal 9 - Mana Whakahaere processes are developed to achieve codesign with Māori for SRR recommendations 5&6 with Te Komiti Whakauru Māori (TKWM) and external parties
Goal | Notes |
Mana Whakahaere process through Te Komiti Whakauru Māori (TKWM) recommends to Council changes to the Constitution that support Māori members equal right to stand and be elected to Council |
Engagement plans are being developed to begin engagement works based on the relationships with Iwi, Hapū, and whānau as formed in Q2. This Q3 will focus on engagement and consultation work that is required to seek input into constitutional reform, internet governance, and .nz rules. |